Last updated: April 7, 2026

This Refund Policy describes how refunds are handled for the Stokio platform ("Service").

1. Free Trial

All new accounts include a 14-day free trial with full access to Pro plan features. No payment information is required to start a trial. You will not be charged during the trial period.

2. Subscription Refunds

If you are unsatisfied with the Service, you may request a full refund within 14 days of your initial paid subscription. To request a refund, contact us at support@stokio.net with your account email and reason for the refund.

Refunds requested after the 14-day window are evaluated on a case-by-case basis at our discretion.

3. Annual Subscriptions

For annual subscriptions, the 14-day refund window applies from the date of purchase. If you cancel an annual subscription after the refund window, you will retain access to the Service until the end of your current billing period. No partial refunds are issued for unused months.

4. Plan Upgrades and Downgrades

When you upgrade your plan, the price difference is prorated for the remainder of your billing period. Downgrades take effect at the start of the next billing period. No refunds are issued for downgrades.

5. Cancellation

You may cancel your subscription at any time through the billing portal in your account settings. Upon cancellation:

You retain access to the Service until the end of your current billing period
No further charges will be made
No refunds are issued for the remaining time in your billing period

6. How Refunds Are Processed

Refunds are processed via bank transfer to the account from which payment was received. Refunds typically take 3-5 business days.

7. Exceptions

We may issue refunds outside of this policy in cases of:

Duplicate charges or billing errors
Extended service outages that materially affect your use of the Service
Other circumstances where a refund is warranted at our discretion

8. Contact

For refund requests or billing questions, contact us at support@stokio.net.